Terms and Conditions

Last Updated: 06/09/2026

1. ACCEPTANCE OF TERMS

Welcome to New Era Guam ("New Era Guam," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, products, services, and any content made available through our website (collectively, the "Site").

By accessing, browsing, creating an account, or purchasing products through the Site, you agree to be bound by these Terms, our Privacy Policy, Return Policy, Refund Policy, and any other policies referenced herein. 

If you do not agree to these Terms, you may not access or use the Site.

You represent that you are at least eighteen (18) years old or have the consent and supervision of a parent or legal guardian.

2. COMPANY INFORMATION

This Site is operated by:

Authentic Distribution and Retail Inc

Doing Business As: New Era Guam

Business Address:

1411 Pale San Vitores Rd Suite 303, Tamuning Guam 96913

Email Address:

neweraguamstore@gmail.com

Phone Number:

[UPDATE THIS: CUSTOMER SERVICE PHONE NUMBER]

Business Registration Number:

98-1872492

3. MODIFICATIONS TO THESE TERMS

We reserve the right to modify, update, or replace any portion of these Terms at any time. Changes become effective immediately upon posting on the Site.

Your continued use of the Site following any changes constitutes acceptance of the revised Terms.

4. ONLINE STORE TERMS

You agree not to use our products or services for any unlawful purpose or in violation of any applicable law, regulation, or governmental requirement.

You may not:

  • Violate any intellectual property rights.

  • Transmit malware, viruses, or harmful code.

  • Attempt unauthorized access to our systems.

  • Use false information when creating accounts or placing orders.

  • Engage in fraudulent activity.

  • Use automated tools, bots, scraping tools, or similar technologies to access Site content.

  • Use Site content to train, develop, or improve artificial intelligence systems without our written permission.

We reserve the right to terminate accounts and deny service for violations of these Terms.

Products may be available exclusively online or exclusively in-store.

6. ORDER ACCEPTANCE AND CANCELLATION

Submission of an order does not constitute acceptance of the order.

All orders are subject to review and acceptance by New Era Guam.

We reserve the right to:

  • Refuse any order.

  • Cancel orders suspected of fraud.

  • Cancel duplicate orders.

  • Cancel orders resulting from pricing or inventory errors.

  • Limit quantities per customer, household, or order.

If payment has already been collected for a canceled order, a refund will be processed in accordance with our Refund Policy.

7. PRICING AND PAYMENT

All prices displayed on the Site are in United States Dollars (USD).

Prices, promotions, and availability may change without notice.

We reserve the right to correct pricing errors at any time, including after an order has been submitted.

Accepted payment methods may include:


[UPDATE THIS SECTION UPON CONFIRMATION OF AVAILABLE PAYMENT METHODS]

8. PROMOTIONS, DISCOUNTS, AND GIFT WITH PURCHASE OFFERS

Promotions may be subject to additional terms and conditions.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Promo codes have no cash value.

  • Gifts with purchase are available while supplies last.

  • Promotions may be modified or canceled without notice.

  • Promotional items are not guaranteed and may be substituted when necessary.

We do not offer retroactive discounts or price adjustments on prior purchases.

9. VIP, REWARDS, AND LOYALTY PROGRAMS

If New Era Guam offers a rewards, loyalty, VIP, or membership program, participation is subject to program-specific rules.

We reserve the right to:

  • Modify benefits.

  • Adjust earning or redemption rules.

  • Suspend accounts.

  • Terminate any rewards program at any time.

Rewards points, credits, and benefits have no cash value unless required by law.

10. STORE PICKUP

Orders placed through the Site are available for pickup only at the following location:

New Era Guam

1411 Pale San Vitores Rd, Suite 303

Tamuning, Guam 96913

Customers will be notified when their order is ready for pickup. Estimated pickup dates and times are provided for convenience only and are not guaranteed.

Customers may be required to present a valid government-issued photo ID and the order confirmation at the time of pickup. We reserve the right to verify the identity of the individual collecting the order.

Orders not picked up within a reasonable period may be canceled at our discretion, and any apprWe are not responsible for delays in order preparation or pickup availability caused by circumstances beyond our reasonable control, including but not limited to system outages, inventory discrepancies, severe weather, governmental actions, public emergencies, or other Force Majeure events.

Additional pickup procedures and requirements may be outlined in our Store Pickup Policy or communicated at the time of purchase.

11. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Return Policy and Refund Policy.

Products purchased from authorized retailers, marketplaces, department stores, or third-party sellers are subject to the policies of the original seller.

New Era Guam is not responsible for returns or refunds of products purchased from third-party sources unless required by law.

12. FRAUD PREVENTION AND VERIFICATION

To protect our customers and business, we reserve the right to request additional verification before processing an order.

Verification may include:

  • Government-issued identification

  • Payment verification

  • Billing address confirmation

  • Identity authentication

Failure to provide requested information may result in order cancellation.

Information collected for verification purposes will be handled in accordance with our Privacy Policy.

13. USER ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

  • Provide accurate information.

  • Keep account information current.

  • Notify us of unauthorized account access.

We reserve the right to suspend or terminate accounts at our discretion.

14. USER CONTENT AND SUBMISSIONS

If you submit reviews, photos, comments, testimonials, social media content, contest entries, or other materials, you grant New Era Guam a worldwide, perpetual, royalty-free, transferable license to use, reproduce, publish, modify, display, distribute, and promote such content.

You represent that:

  • You own or control the rights to the content.

  • The content does not violate any law or third-party rights.

We may remove content at our discretion.

15. INTELLECTUAL PROPERTY

All Site content, including:

  • Logos

  • Trademarks

  • Product names

  • Graphics

  • Images

  • Text

  • Videos

  • Software

  • Designs

are owned by or licensed to New Era Guam and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, sold, or exploited without our prior written consent.

The New Era Flag logo, product names, and related branding remain protected intellectual property.

16. RESALE RESTRICTIONS

Products purchased through the Site are intended for personal use.

Without our prior written authorization, you may not:

  • Resell products

  • Purchase inventory for redistribution

  • Operate unauthorized commercial sales activities using our products

We reserve the right to cancel orders believed to be intended for resale.

17. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Products

  • Services

  • Privacy practices

Use of third-party services is at your own risk.

18. DISCLAIMER OF WARRANTIES

The Site, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, we disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability

  • Accuracy

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by law, New Era Guam, its affiliates, officers, directors, employees, contractors, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or special damages.

Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be limited under applicable law.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless New Era Guam and its affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Site

  • Violation of these Terms

  • Violation of applicable law

  • Violation of third-party rights

21. FORCE MAJEURE

We shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including:

  • Typhoons

  • Hurricanes

  • Earthquakes

  • Floods

  • Fires

  • Power outages

  • Government actions

  • Labor disputes

  • Carrier interruptions

  • Telecommunications failures

  • Public health emergencies

22. PRIVACY

Your use of the Site is also governed by our Privacy Policy.

By using the Site, you consent to our collection, use, storage, and disclosure of personal information as described in the Privacy Policy.

23. COPYRIGHT COMPLAINTS

If you believe material on the Site infringes your copyright, please contact:

neweraguamstore@gmail.com

Please include sufficient information to identify the copyrighted work and the allegedly infringing material.

24. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Guam, without regard to conflict of law principles.

25. DISPUTE RESOLUTION

Before initiating legal action, both parties agree to make reasonable efforts to resolve disputes informally.

Any dispute arising from these Terms or use of the Site shall be brought exclusively in the courts located in Guam, and both parties consent to the jurisdiction of such courts.

[OPTIONAL: REPLACE THIS SECTION WITH A BINDING ARBITRATION CLAUSE IF LEGAL COUNSEL RECOMMENDS IT.]

26. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, Refund Policy, Shipping Policy, and any policies incorporated by reference, constitute the entire agreement between you and New Era Guam regarding the Site and supersede all prior agreements and understandings.

28. CONTACT US

For questions regarding these Terms and Conditions, contact:

New Era Guam

Authentic Distribution and Retail Inc

1411 Pale San Vitores Rd Suite 303, Tamuning Guam 96913

neweraguamstore@gmail.com

[UPDATE THIS: CUSTOMER SERVICE PHONE NUMBER]